Last Updated: 24-02-2026 Document Reference: SSA-SOP-016 (v1.0)
Stormwater Services Australia Pty Ltd (SSA)
SSA incorporates trading entities of Stormwater Adelaide, Stormwater Brisbane, Stormwater Canberra, Stormwater Central Coast, Stormwater Darwin, Stormwater Gold Coast, Stormwater Melbourne, Stormwater Newcastle, Stormwater Services Australia, Stormwater Sunshine Coast, Stormwater Sydney, Stormwater Wollongong, West Sydney Plumbers and OSD Australia.
1. Our Commitment to Privacy
Stormwater Services Australia is committed to safeguarding the privacy of our website visitors and customers. We manage personal information in strict adherence to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and maintain robust information security standards aligned with our ISO 27001 frameworks.
2. Information We Collect
We collect information necessary to provide our services and process your requests.
This includes:
- Contact Details: Name, email address, phone number, and physical address.
- Financial Information: Data required to process orders or payments.
- Digital Data: IP addresses, browser types, and operating systems collected via website analytics to improve our service.
- Cookies: We use cookies to analyze traffic and enhance your experience; you may opt-out via your browser settings.
3. Purpose and Use of Data
Your data is used to deliver services, send updates, and inform you of new opportunities. In line with our operational safety, we also utilise location data via vehicle tracking and visual images via CCTV where applicable to our field services.
4. Data Security (ISO 27001 Alignment)
As part of our commitment to information security, we have implemented physical, electronic, and managerial procedures to protect your data from loss, misuse, or unauthorised access.
- Risk Management: While we strive for maximum security, the exchange of information over the internet is carried out at your own risk.
- Data Breach Response: In the event of a data breach, we follow the protocols outlined in our Data Breach Response Plan (SSA-PRO-005).
5. Disclosure of Information
We may disclose your information to:
- Employees, professional advisers, and subcontractors necessary for service delivery.
- Legal authorities if required by a court order or subpoena.
- Third parties in the event of a change of business control.
6. Your Rights: Access and Correction
Under the Privacy Act 1988 (Cth), you have the right to request details of the personal information we hold about you. If you believe any data we hold is inaccurate or out of date, please contact us for immediate correction.
7. Contact & Complaints
If you have questions or a complaint regarding our privacy practices, please contact:
The Managing Director Stormwater Services Australia Pty Ltd on MD@stormwaterservices.au All complaints are handled promptly and with the utmost seriousness.
Seeking Residential or Strata Services?
Stormwater Services Australia is our national corporate, government, and industrial solutions provider. For local strata and residential services, including blocked drains, pit cleaning, and maintenance, please contact our dedicated local specialists.
